Your home is where our heart is.
CARE & COMPANY LIMITED
Collection of Information: We aim to collect, use and disclose only such information as is required to enable us to manage your account, provide the Services, maintain our customer/visitor lists, respond to your inquiries, provide feedback, prepare analytics and for service improvement. We will maintain the confidentiality of any contact information you provide to us on signing up for our Services or contacting us with questions or for further information and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.
"Personal Information" is personally identifiable information, such as your name, address, e-mail address, credit card information, birth date and gender. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register to use the Website or be able to access and use the Website at all. In other instances, your choice not to provide certain other Personal Information may mean that you will not be able to use certain features of the Website. We may collect Personal Information in respect of the Website through registration processes; communications with you; information downloads; service use; user support; and surveys.
"Non-Personal Information" is information of an anonymous nature, such as the domain used to access the Website, and the type and version of browser or operating system being used by visitors to the website. Aggregate information, such as demographic
statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, and average time spent on the Website is not considered Personal Information. Similarly, business contact information such as the name, title, business address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
Note on Personal Health Information
“Personal Health Information” includes written and oral information which relates to an individual’s physical or mental health, including family health history; information which relates to the provision of health care, including the identification of persons providing care; plans of service for individuals requiring long-term care, an individual’s health number and information which identifies an individual’s appointed decision-maker.
Personal Health Information’s collection and use is regulated by law. Care & Co does not store any Personal Health Information. We may collect limited Personal Health Information if you input such information for the purpose of being matched with the right Care Consultant but that information is used solely by our automated processes to generate a good match and is erased once the session is closed. Our Services do not constitute regulated medical services.
Note on Personal Information Provided about Clients by Customers
Use of Information: We collect information for the following purposes:
• Registration: You do not need to register for an account to view basic content on the Website. However, in order to be listed as a Care Contractor or to be included in the database of persons who can request care, you must register for an account by creating a username and providing us with your email address and any other information required on our sign up forms. For Care Contractors, please see further below. Your contact information will not be shared with any other users of the Website or our Services unless you agree to that information being provided. Your profile (whether you are a Care Contractor or a care recipient, will not be visible on the Website) unless otherwise agreed to by you. However, you acknowledge and agree that if you go through the registration process, your profile and/or that of any Client on whose behalf you register, will be visible to you and Care & Co’s administrators.
Care Contractors: You may enroll as a Care Contractor and make use of the Website to obtain bookings, only after Care & Company’s administrators have created an active account for you to access. We reserve the right to carry out a verification of your credentials (using the personal information and information you provided to us and to ensure that you meet our minimum eligibility requirements after an in-person interview. Once an account has been created for you, you will be invited to access and complete your account set-up.
Payments: In order to book care Services, the Care & Co checkout system must be used to complete the booking. Care can be booked by a Customer submitting their credit card or Interac information to our merchant account payment gateway, provided and hosted by Chase Paymentech. Chase will do an "account verification" of the Customer's card, but your card will not actually be charged until one day after each day of service. All credit card information will be stored by Chase Paymentech. Neither Care & Co, nor our web host or their servers will store any credit card information whatsoever.
Location Data: In addition to any location information submitted by you, we may use IP addresses to detect the geographic location of visitors to our Website. We use location data to assist in matching Care Contractors with care recipients and for analytical purposes.
Information Sharing between Clients and Care Contractors. If you book an appointment or use other features of the Services which connect you or a Client for whom you state you are authorized to arrange care for, with Care Contractors or, if you are a Care Contractor, with Clients/Customers, you acknowledge and agree that certain contact information and other Personal Information may be shared with the Care Contractor or client/customer (as applicable) for the purpose of the receipt or delivery of the Services. In addition, Care Plans, Flow Sheets and Progress Notes may be filled out by Care Contractors relating to Clients in order to track tasks performed, observations and other details relating to a specific Client. Care & Co does not collect such information and has no control over the use of Care Plans and Flow Sheets by Care Contractors although we require Care Contractors to use such information strictly in accordance with applicable law and for the purposes of the Services. Care Plans, Flow Sheets and Progress Notes used by Care Contractors remain at the client location and are the property and sole responsibility of the client or their authorized representatives.
Marketing Communications: If you opt-in to receive marketing communications from us, we will keep you up to date on our business, products and services. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication, or by contacting us at firstname.lastname@example.org.
Statistics: We also collect statistics about use of the Services through the Website. This information will be kept confidential, however, aggregate statistics that do not personally identify an individual will be kept by us and such aggregate statistics may be made available to other members or third parties.
Your IP address is reported by your web browser whenever you visit a page on the Website. This information is recorded together with your registration information on our databases.
From time to time we may employ third parties to help us improve the Website and/or the Services. These third parties may have limited access to databases of user information solely for the purpose of helping us to improve the Website and/or the Services and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose.
Important Exceptions: We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify,
contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website members, other users of the Services, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.
Security: The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your password for the Services to third parties, and remember to log out of your account and close your browser window when you have finished using the Website, so that other people using the same computer will not have access to your account and Personal Information. Care & Co assumes no responsibility for any information contained in emails and notifications being intentionally shared with or otherwise accessed by, any persons or party other than the intended recipient. It is your responsibility to safeguard email and other notifications addressed to you and any of the information contained therein.
Access and Accuracy: You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will
provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
Contact Us: You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your information, if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact our Privacy Officer at: email@example.com.
Last Updated: September 30, 2016